Where are you based?
Do you provide a warranty on your work?
We are proud to offer a 12 month workmanship warranty on all work completed by EXACT Auto Electrics. Please do not hesitate to contact us as soon as possible regarding any concerns you may have in relation to work we have completed on your vehicle.
Do you provide a warranty on parts we have purchased from you?
Warranty on individual parts is provided by the manufacturer of the particular part and usually will cover manufacturing defects only. Please contact us as a first port of call regarding any concerns on parts provided by EXACT Auto Electrics and we will discuss further with you.
What kind of work does your hourly rate cover?
Any time used for diagnosis, fault-finding, enquiring of any required parts, ordering of parts, collection of parts, delivery of parts, and fitment of parts is taken into account as time used to complete the work in total.
I think I’ll save myself money if I purchase my own parts?
Purchasing your own parts only works out financially beneficial for you if you have pre-purchased the parts. However, we are here to help and make things as easy as possible for you and this can be discussed with you further at the time.
What kind of payment options do you offer?
We accept EFTPOS, cash or company cheque. If you would like to make direct transfer using modern mobile technology, please do so upon completion of appointment.
Please have these ready for payment on the day.
I’m booking the car with you but it’s my son/daughter/husband/wife’s car.
Sounds great! Just be aware that we hold both the person who booked and the owner of the vehicle accountable for payment. So please have payment on the day.
I’ve bought a new car and it’s giving me trouble – can I book with you? The dealer said they will pay the bill.
We highly recommend that you refer to your selling dealer for any defects your new vehicle is presenting, as they may be able to cover the expense under the due Statutory Warranty. The best way they can do this is by using their own recommended repairer.
However, if you prefer EXACT Auto Electrics to assess, diagnose and repair the problem presented, this is great, however we do require payment from you directly.
It’s after hours – can you come out and repair for me?
Unfortunately we do not provide a 24/7 service. The business phone is turned off after 5pm and turned on 8am the next morning.
We recommend contacting your Roadside Assistance provider. In many instances it is cheaper and they are able to assist within a 45 minute time frame.
Your invoice is out of my budget?
Every auto electrical job is unique – from the type of job to the tasks to be carried out.
If you are working to a price, we welcome you to discuss this at the time of booking. We will explain how the job will pan out and potential flow of costs so that you can decide if our service is right for you. No invoice should ever be a surprise!
My car is at a Construction Site, can you enter?
Jason holds a Construction White Card, however, relevant inductions etc, often take time and this is time that Jason may need to add to your bill. We don’t want to bill for “waiting around”, as that seems pretty unfair to you!
My parents’ car is at their home in an Aged Care Centre, can you enter?
From experience, we know that residents at Aged Care Centres need extra safety around them. To cover all bases, we prefer to meet you (or your parents) with their vehicle outside of the centre.
“Everything was absolutely wonderful and absolutely great! We were really, really impressed with Jason and his service. My husband is thrilled to bits and we will be getting Jason back for some more work on our van.” ~ Val from Richlands